Please allow 1-3 business days (excluding weekends and holidays) for processing after receiving your order confirmation email.

Shipping times and costs vary by location.

Canada

*Flat rate shipping is only available on orders over 50$ before shipping, discounts and taxes. Some special cases may have additional charges, based on location and available shipping options.
**Free shipping amount is calculated after any discounts and before tax and shipping. 

Please allow 5-10 business days for delivery to most of canada. 

United States

Shipping is automatically calculated by our shipping provider.

Please allow 5-15 business days for delivery to most of the United States.

General

Additional shipping charges may apply, if the order is very large, heavy or is being shipped to a remote location.  

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available once shipped.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Always Games is not responsible for these charges if they are applied and are your responsibility as the customer.

Business days are defined at Monday through Friday except holidays.

AT TIME OF PURCHASE/CHECKOUT YOU ARE AGREEING TO OUR TERMS OF SERVICE AND ALL POLICIES STATED ON OUR SITE AND THIS PAGE.

• Always Games is not liable for Stolen/Misplaced/Lost in Transit orders that have been marked as delivered. If you are concerned about theft/porch pirates please request card for pickup in the checkout notes (Signature Options have been temporarily halted due to COVID-19)
• Small Tears, Scuffs and separations at the seams of factory sealed product shrink wrap, and minor defects in packaging material not caused by external forces or factors is completely normal and will not be grounds for compensation. All our products are sourced from official Canadian Distributors and we are in excellent standing with the parent companies of all Trading Card Games we carry.
• If an order is shipped to a 3rd party company, freight forwarder or similar, Always Games assumes no responsibility for any damages or issues that may arise from their services.
• Always Games is not responsible for any customs, duties or other taxes incurred during transportation, nor are we responsible if a parcel is opened for inspection at customs/border services. This will not qualify an order for compensation as this is out of our control and not a decision of ours.
• Always Games is not responsible for customers entering incorrect/incomplete addresses. Should an item not be properly delivered due to an incomplete/incorrect address provided to us - we assume no responsibility for the loss incurred.

If you haven’t received your order within  25 days (75 days if international) of receiving your shipping confirmation email, please contact us at info@toujoursjeux.ca  with your name and order number, and we will look into it for you.

For an order to ship at least one of the below conditions must be met:

- A shipping charge has been paid and no additional shipping charges apply

- The order is over the free shipping amount and no additional shipping charges apply